Cancellation and Refund Policy

1. Cancellation period

The customer has the right to cancel his order within 24 hours of placing the order, provided that the product has not yet been shipped.

2. Refund Terms

• If the cancellation occurs within the specified period and the product is not shipped, the full amount paid will be refunded to the original payment method used.

• If the product has been shipped prior to your cancellation request, please refer to our Returns and Exchanges Policy.

3. Refund period

The refund process may take up to 45 business days, depending on the policy of the bank or payment service provider used.

4. Non-cancellable and non-refundable products

Some products, such as custom-made products or products that have been used or unpackaged, may not be eligible for cancellation or refund, unless there is a manufacturing defect or non-conformity to the advertised specifications.

5. Communication

To cancel your order or to inquire about the status of your refund, please contact us via email. info@nayelstyle.com Contact Us in +971582154422